Who we are
Synex Technologies Limited ("we," "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our products and services, or interact with us in any way.
How to contact us
Email:info@synextech.co.uk(use the subject line “Data Protection request”). Postal: 40, Betts House, Betts Street E1 8HN, London, United Kingdom.
What data / information we collect
We may collect and process the following types of personal data:
Contact Information: Name, email address, phone number, business address
Account Information: Login credentials, user preferences, and accountancy activity.
Payment Information: Billing address, payment method details (processed securely via third-party providers).
Technical Data: IP address, browser type, operating system, device identifiers, and usage data.
Support Data: Communications with our support team, including chat logs, emails, and call recordings.
How We Use Your Information
We use your information to:
- Provide and maintain our computing and network products, software, EPOS hardware, and IT services.
- Process transactions and manage billing.
- Respond to customer service requests and support needs.
- Improve our services, website, and customer experience.
- Send important updates, service notifications, and marketing communications (with your consent).
Legal Basis for Processing
We handle your personal data based on:
- Contractual necessity to meet our contractual obligations.
- Legal requirements to adhere to applicable laws and regulations.
- Legitimate interests to enhance our services and maintain security.
- Consent where needed, such as for marketing communications.
Sharing Your Information
We may disclose your data to:
- Reliable third-party service providers (e.g., payment processors, hosting services).
- Law enforcement or regulatory bodies when mandated by law.
- Business partners, solely with your consent. We do not sell or lease your personal data to third parties.
Data
Security
We employ suitable technical and organizational strategies to safeguard your data against unauthorized access, loss, or misuse.
Data Breach Response
We prioritize data security and have established robust technical and organizational measures to safeguard your personal data. In the event of a data breach compromising your personal information, we will:
- Swiftly identify and contain the breach to prevent further unauthorized access.
- Evaluate the risk to individuals and the business, considering the type and volume of data involved. Notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach, if legally required.
- Promptly inform affected individuals if the breach likely poses a high risk to their rights and freedoms.
- Record the breach and our response, detailing the cause, impact, and remedial actions taken, in line with our internal incident response procedures.
We regularly review and test our security measures and incident response plans to ensure their continued effectiveness and relevance.
Retention
We retain data only for as long as necessary for the purposes outlined above, including statutory retention (e.g., HMRC records). We regularly review retention schedules and securely delete or anonymize data when it is no longer needed.
Cookies
and Tracking Technologies
Our
website uses cookies to enhance user experience and analyze site traffic. You
can manage your cookie preferences through your browser settings.
International
Data Transfers
If we transfer your data outside the UK, we implement appropriate safeguards to protect your information.
Changes
to This Policy
We may revise this Privacy Policy periodically. Updates will be reflected on this page along with the new effective date.
Security
We apply technical and organizational measures appropriate to the risks (access controls, encryption in transit, staff training).
Your rights
You have rights to be informed ;access ; rectification ;erasure ; restriction ;data portability ;object to certain processing ; and rights related to automated decision-making .To exercise these rights ,contact info@synextech.co.uk You can also complain to the ICO (ico.org.uk).
Marketing preferences
You can unsubscribe from marketing emails at any time using the provided links or by reaching out to us. We do not sell personal data.